:root {
  --support-blue: #087ef5;
  --support-royal: #124dd8;
  --support-cyan: #13b8f4;
  --support-navy: #06104f;
  --support-deep: #071b58;
  --support-white: #fff;
  --support-soft: #f5f8fc;
  --support-line: #dfe7f2;
  --support-text: #111827;
  --support-muted: #5b6475;
  --support-success: #10b76d;
  --support-warning: #f59e0b;
  --support-danger: #ef4444;
  --support-info: #3b82f6;
  --support-purple: #8b5cf6;
  --support-orange: #f97316;
  --support-radius: 14px;
  --support-shadow: 0 12px 40px rgba(6, 16, 79, 0.1);
  --support-ease: cubic-bezier(0.22, 1, 0.36, 1);
  --support-motion: 600ms;
}

*, *::before, *::after {
  box-sizing: border-box;
}

html {
  scroll-behavior: smooth;
}

body {
  margin: 0;
  color: var(--support-text);
  font-family: Inter, Arial, sans-serif;
  line-height: 1.65;
  background: var(--support-white);
  overflow-x: hidden;
}

h1, h2, h3, h4, h5, h6, b, strong {
  font-family: Manrope, Inter, sans-serif;
}

h1, h2, h3, p {
  margin-top: 0;
}

h2 {
  font-size: clamp(1.75rem, 3vw, 2.5rem);
  line-height: 1.15;
  letter-spacing: -0.03em;
  margin-bottom: 16px;
}

h3 {
  font-size: 1.1rem;
  line-height: 1.3;
}

a {
  color: inherit;
  text-decoration: none;
}

a:focus-visible,
button:focus-visible {
  outline: 3px solid var(--support-cyan);
  outline-offset: 3px;
}

.container {
  width: min(1280px, calc(100% - 48px));
  margin-inline: auto;
}

.section {
  padding: 100px 0;
}

.soft-bg {
  background: var(--support-soft);
}

.dark-bg {
  background: var(--support-navy);
  color: var(--support-white);
}

.eyebrow {
  font: 700 0.68rem Manrope, sans-serif;
  letter-spacing: 0.18em;
  color: var(--support-royal);
  margin-bottom: 14px;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
}

.eyebrow::before {
  content: '';
  width: 22px;
  height: 2px;
  background: var(--support-cyan);
  flex-shrink: 0;
}

.center-head {
  text-align: center;
  max-width: 700px;
  margin: 0 auto 56px;
}

.center-head h2 {
  color: var(--support-navy);
}

.center-head p {
  color: var(--support-muted);
  font-size: 1rem;
  max-width: 560px;
  margin: 0 auto;
}

.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
  min-height: 48px;
  padding: 0 20px;
  border-radius: 9px;
  font: 700 0.82rem Manrope, sans-serif;
  transition: transform 160ms ease, box-shadow 160ms ease, background 160ms ease;
  border: 1px solid transparent;
  cursor: pointer;
  text-decoration: none;
}

.btn span {
  transition: transform 160ms ease;
}

.btn:hover span {
  transform: translateX(3px);
}

.btn-primary {
  background: linear-gradient(135deg, var(--support-royal), var(--support-blue));
  color: var(--support-white);
  box-shadow: 0 8px 20px rgba(18, 77, 216, 0.2);
}

.btn-primary:hover {
  background: var(--support-deep);
  transform: translateY(-2px);
  box-shadow: 0 10px 25px rgba(18, 77, 216, 0.25);
}

.btn-secondary {
  background: var(--support-white);
  color: var(--support-navy);
  border-color: var(--support-line);
}

.btn-secondary:hover {
  border-color: var(--support-blue);
  transform: translateY(-1px);
}

.btn-ghost {
  background: transparent;
  color: var(--support-blue);
  border-color: var(--support-blue);
}

.btn-ghost:hover {
  background: var(--support-blue);
  color: var(--support-white);
}

.skip-link {
  position: fixed;
  z-index: 9999;
  left: 12px;
  top: -100px;
  background: var(--support-white);
  padding: 12px 18px;
  color: var(--support-navy);
  border-radius: 8px;
  font-weight: 600;
}

.skip-link:focus {
  top: 12px;
}

/* ============================================
   SUPPORT HEADER
   ============================================ */
.support-header {
  position: sticky;
  top: 0;
  z-index: 100;
  background: rgba(255, 255, 255, 0.97);
  border-bottom: 1px solid var(--support-line);
  box-shadow: 0 4px 20px rgba(6, 16, 79, 0.05);
}

.support-header .container {
  display: flex;
  align-items: center;
  justify-content: space-between;
  height: 72px;
}

.support-logo {
  display: flex;
  align-items: center;
  gap: 10px;
  font: 700 0.9rem Manrope, sans-serif;
  color: var(--support-navy);
}

.support-logo img {
  height: 32px;
  width: auto;
}

.support-logo span {
  color: var(--support-blue);
}

.support-nav {
  display: flex;
  align-items: center;
  gap: 6px;
}

.support-nav a {
  display: flex;
  align-items: center;
  gap: 6px;
  padding: 8px 14px;
  font-size: 0.82rem;
  font-weight: 500;
  color: var(--support-muted);
  border-radius: 8px;
  transition: background 150ms ease, color 150ms ease;
}

.support-nav a:hover,
.support-nav a.active {
  background: rgba(8, 126, 245, 0.06);
  color: var(--support-blue);
}

.support-nav a svg {
  width: 16px;
  height: 16px;
}

.support-header-actions {
  display: flex;
  align-items: center;
  gap: 12px;
}

/* ============================================
   SUPPORT HERO
   ============================================ */
.support-hero {
  padding: 80px 0 100px;
  background: linear-gradient(180deg, var(--support-soft) 0%, var(--support-white) 100%);
  position: relative;
  overflow: hidden;
}

.support-hero::before {
  content: '';
  position: absolute;
  inset: 0;
  background-image:
    linear-gradient(rgba(8, 126, 245, 0.03) 1px, transparent 1px),
    linear-gradient(90deg, rgba(8, 126, 245, 0.03) 1px, transparent 1px);
  background-size: 48px 48px;
  pointer-events: none;
}

.support-hero-grid {
  display: grid;
  grid-template-columns: 1fr 1.1fr;
  gap: 60px;
  align-items: center;
}

.support-hero-copy {
  max-width: 560px;
}

.support-hero h1 {
  font-size: clamp(2.2rem, 4vw, 3.2rem);
  line-height: 1.1;
  letter-spacing: -0.04em;
  color: var(--support-navy);
  margin-bottom: 20px;
}

.support-hero .lead {
  font-size: 1.05rem;
  color: var(--support-muted);
  line-height: 1.7;
  margin-bottom: 28px;
  max-width: 500px;
}

.support-hero-buttons {
  display: flex;
  flex-wrap: wrap;
  gap: 14px;
}

.support-hero-link {
  display: block;
  margin-top: 20px;
  font-size: 0.85rem;
  color: var(--support-muted);
}

.support-hero-link a {
  color: var(--support-blue);
  font-weight: 600;
  text-decoration: underline;
  text-underline-offset: 3px;
}

.support-hero-link a:hover {
  color: var(--support-royal);
}

/* Support Routing Diagram */
.support-routing-panel {
  background: var(--support-white);
  border: 1px solid var(--support-line);
  border-radius: 18px;
  padding: 28px;
  box-shadow: var(--support-shadow);
  position: relative;
}

.sr-panel-header {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-bottom: 20px;
  padding-bottom: 16px;
  border-bottom: 1px solid var(--support-line);
}

.sr-panel-header span {
  font: 700 0.65rem Manrope, sans-serif;
  letter-spacing: 0.12em;
  color: var(--support-muted);
}

.sr-panel-header strong {
  font: 700 0.7rem Manrope, sans-serif;
  color: var(--support-navy);
  margin-left: auto;
}

.sr-services {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 10px;
  margin-bottom: 20px;
}

.sr-service-box {
  padding: 12px 10px;
  background: var(--support-soft);
  border: 1px solid transparent;
  border-radius: 10px;
  text-align: center;
  font-size: 0.72rem;
  font-weight: 600;
  color: var(--support-navy);
  transition: transform 160ms ease, border-color 160ms ease, background 160ms ease, box-shadow 160ms ease;
  cursor: default;
}

.sr-service-box:hover {
  transform: translateY(-3px);
  border-color: var(--support-blue);
  background: rgba(8, 126, 245, 0.04);
  box-shadow: 0 6px 16px rgba(8, 126, 245, 0.1);
}

.sr-connector-down {
  width: 2px;
  height: 20px;
  background: linear-gradient(180deg, var(--support-blue), var(--support-cyan));
  margin: 0 auto 20px;
  opacity: 0.5;
}

.sr-routing-center {
  background: linear-gradient(135deg, var(--support-navy), var(--support-deep));
  border-radius: 12px;
  padding: 16px;
  text-align: center;
  margin-bottom: 20px;
}

.sr-routing-center span {
  font: 700 0.7rem Manrope, sans-serif;
  letter-spacing: 0.08em;
  color: var(--support-cyan);
}

.sr-connector-down-2 {
  width: 2px;
  height: 20px;
  background: linear-gradient(180deg, var(--support-cyan), transparent);
  margin: 0 auto 20px;
  opacity: 0.4;
}

.sr-process-flow {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 0;
}

.sr-process-step {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 8px;
}

.sr-process-node {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--support-blue), var(--support-cyan));
  display: flex;
  align-items: center;
  justify-content: center;
  font: 800 0.72rem Manrope, sans-serif;
  color: var(--support-white);
}

.sr-process-label {
  font: 600 0.6rem Manrope, sans-serif;
  letter-spacing: 0.05em;
  color: var(--support-muted);
  text-align: center;
}

.sr-process-connector {
  width: 28px;
  height: 2px;
  background: linear-gradient(90deg, var(--support-blue), var(--support-cyan));
  opacity: 0.5;
  margin: 0 -4px;
  margin-bottom: 22px;
}

/* Entrance Animations */
.support-hero .eyebrow {
  opacity: 0;
  transform: translateY(6px);
}

.support-hero h1 {
  opacity: 0;
  transform: translateY(8px);
}

.support-hero .lead {
  opacity: 0;
  transform: translateY(6px);
}

.support-hero-buttons {
  opacity: 0;
  transform: translateY(6px);
}

.support-routing-panel {
  opacity: 0;
  transform: translateY(10px) scale(0.98);
}

html.support-motion-ready .support-hero .eyebrow {
  animation: supportFadeUp 300ms var(--support-ease) 100ms forwards;
}

html.support-motion-ready .support-hero h1 {
  animation: supportFadeUp 320ms var(--support-ease) 180ms forwards;
}

html.support-motion-ready .support-hero .lead {
  animation: supportFadeUp 300ms var(--support-ease) 280ms forwards;
}

html.support-motion-ready .support-hero-buttons {
  animation: supportFadeUp 300ms var(--support-ease) 360ms forwards;
}

html.support-motion-ready .support-routing-panel {
  animation: supportPanelIn 450ms var(--support-ease) 200ms forwards;
}

@keyframes supportFadeUp {
  from { opacity: 0; transform: translateY(8px); }
  to { opacity: 1; transform: translateY(0); }
}

@keyframes supportPanelIn {
  from { opacity: 0; transform: translateY(10px) scale(0.98); }
  to { opacity: 1; transform: translateY(0) scale(1); }
}

/* ============================================
   SUPPORT OPTIONS SECTION
   ============================================ */
.support-options {
  padding: 100px 0;
}

.support-options-grid {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 20px;
  max-width: 1100px;
  margin: 0 auto;
}

.support-option-card {
  background: var(--support-white);
  border: 1px solid var(--support-line);
  border-radius: var(--support-radius);
  padding: 28px 22px;
  text-align: center;
  transition: transform 170ms ease, border-color 170ms ease, box-shadow 170ms ease;
  cursor: pointer;
}

.support-option-card:hover {
  transform: translateY(-3px);
  border-color: var(--support-blue);
  box-shadow: 0 12px 30px rgba(8, 126, 245, 0.1);
}

.support-option-card .option-num {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 36px;
  height: 36px;
  border-radius: 50%;
  background: var(--support-soft);
  font: 800 0.75rem Manrope, sans-serif;
  color: var(--support-blue);
  margin-bottom: 16px;
  transition: background 160ms ease, color 160ms ease;
}

.support-option-card:hover .option-num {
  background: var(--support-blue);
  color: var(--support-white);
}

.support-option-card h3 {
  font-size: 1rem;
  color: var(--support-navy);
  margin-bottom: 8px;
}

.support-option-card p {
  font-size: 0.82rem;
  color: var(--support-muted);
  margin-bottom: 18px;
  line-height: 1.55;
}

.support-option-card .btn {
  width: 100%;
  min-height: 42px;
  font-size: 0.78rem;
}

.support-option-card .btn span {
  transition: transform 160ms ease;
}

.support-option-card:hover .btn span {
  transform: translateX(2px);
}

/* ============================================
   SERVICE AREAS SECTION
   ============================================ */
.service-areas {
  padding: 100px 0;
  background: var(--support-soft);
}

.service-areas-grid {
  display: grid;
  grid-template-columns: repeat(5, 1fr);
  gap: 16px;
}

.service-area-card {
  background: var(--support-white);
  border: 1px solid var(--support-line);
  border-radius: 12px;
  padding: 20px 16px;
  text-align: center;
  transition: transform 160ms ease, border-color 160ms ease, box-shadow 160ms ease;
}

.service-area-card:hover {
  transform: translateY(-2px);
  border-color: var(--support-blue);
  box-shadow: 0 8px 20px rgba(8, 126, 245, 0.08);
}

.service-area-card .area-icon {
  width: 40px;
  height: 40px;
  border-radius: 10px;
  background: var(--support-soft);
  display: flex;
  align-items: center;
  justify-content: center;
  margin: 0 auto 12px;
  font-size: 1.1rem;
  transition: background 160ms ease;
}

.service-area-card:hover .area-icon {
  background: rgba(8, 126, 245, 0.1);
}

.service-area-card h4 {
  font-size: 0.78rem;
  font-weight: 700;
  color: var(--support-navy);
  margin-bottom: 6px;
}

.service-area-card p {
  font-size: 0.72rem;
  color: var(--support-muted);
  line-height: 1.5;
  margin: 0;
}

/* ============================================
   EXISTING CLIENT NOTICE
   ============================================ */
.client-notice {
  padding: 24px 28px;
  background: linear-gradient(135deg, rgba(8, 126, 245, 0.04), rgba(19, 184, 244, 0.04));
  border: 1px solid rgba(8, 126, 245, 0.12);
  border-radius: 12px;
  text-align: center;
}

.client-notice p {
  font-size: 0.88rem;
  color: var(--support-navy);
  margin-bottom: 10px;
}

.client-notice p strong {
  font-weight: 700;
}

.client-notice-links {
  display: flex;
  justify-content: center;
  gap: 20px;
}

.client-notice-links a {
  font-size: 0.82rem;
  font-weight: 600;
  color: var(--support-blue);
  text-decoration: underline;
  text-underline-offset: 3px;
}

.client-notice-links a:hover {
  color: var(--support-royal);
}

/* ============================================
   SUPPORT PROCESS SECTION
   ============================================ */
.support-process {
  padding: 100px 0;
  background: var(--support-navy);
  position: relative;
  overflow: hidden;
}

.support-process::before {
  content: '';
  position: absolute;
  inset: 0;
  background-image:
    linear-gradient(rgba(255, 255, 255, 0.02) 1px, transparent 1px),
    linear-gradient(90deg, rgba(255, 255, 255, 0.02) 1px, transparent 1px);
  background-size: 48px 48px;
  pointer-events: none;
}

.support-process .center-head h2 {
  color: var(--support-white);
}

.support-process-grid {
  display: grid;
  grid-template-columns: repeat(5, 1fr);
  gap: 0;
  max-width: 1100px;
  margin: 0 auto;
  position: relative;
}

.process-step {
  display: flex;
  flex-direction: column;
  align-items: center;
  text-align: center;
  padding: 0 12px;
  position: relative;
}

.process-step-node {
  width: 52px;
  height: 52px;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--support-blue), var(--support-cyan));
  display: flex;
  align-items: center;
  justify-content: center;
  font: 800 1rem Manrope, sans-serif;
  color: var(--support-white);
  margin-bottom: 16px;
  position: relative;
  z-index: 2;
  transition: transform 160ms ease, box-shadow 160ms ease;
}

.process-step:hover .process-step-node {
  transform: translateY(-3px);
  box-shadow: 0 8px 20px rgba(8, 126, 245, 0.35);
}

.process-step-title {
  font: 700 0.75rem Manrope, sans-serif;
  letter-spacing: 0.08em;
  color: var(--support-white);
  margin-bottom: 8px;
}

.process-step-desc {
  font-size: 0.78rem;
  color: rgba(255, 255, 255, 0.6);
  line-height: 1.5;
  max-width: 160px;
}

.process-connector {
  position: absolute;
  top: 26px;
  left: calc(50% + 34px);
  width: calc(100% - 68px);
  height: 2px;
  background: linear-gradient(90deg, var(--support-blue), var(--support-cyan));
  opacity: 0.4;
  z-index: 1;
}

.process-step:last-child .process-connector {
  display: none;
}

/* ============================================
   KNOWLEDGE BASE SECTION
   ============================================ */
.knowledge-base {
  padding: 100px 0;
}

.kb-categories {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 16px;
  max-width: 1000px;
  margin: 0 auto;
}

.kb-category {
  background: var(--support-white);
  border: 1px solid var(--support-line);
  border-radius: 12px;
  padding: 20px;
  transition: transform 160ms ease, border-color 160ms ease, box-shadow 160ms ease;
}

.kb-category:hover {
  transform: translateY(-2px);
  border-color: var(--support-blue);
  box-shadow: 0 8px 20px rgba(8, 126, 245, 0.08);
}

.kb-category h4 {
  font-size: 0.82rem;
  font-weight: 700;
  color: var(--support-navy);
  margin-bottom: 10px;
  display: flex;
  align-items: center;
  gap: 8px;
}

.kb-category h4::before {
  content: '';
  width: 6px;
  height: 6px;
  background: var(--support-blue);
  transform: rotate(45deg);
  flex-shrink: 0;
}

.kb-category ul {
  list-style: none;
  padding: 0;
  margin: 0;
}

.kb-category li {
  padding: 6px 0;
  border-bottom: 1px solid var(--support-line);
}

.kb-category li:last-child {
  border-bottom: none;
}

.kb-category a {
  font-size: 0.78rem;
  color: var(--support-muted);
  transition: color 150ms ease;
}

.kb-category a:hover {
  color: var(--support-blue);
}

/* ============================================
   FINAL CTA SECTION
   ============================================ */
.support-final-cta {
  padding: 100px 0;
  background: linear-gradient(180deg, var(--support-white) 0%, var(--support-soft) 100%);
  text-align: center;
}

.support-final-cta h2 {
  color: var(--support-navy);
}

.support-final-cta-buttons {
  display: flex;
  justify-content: center;
  gap: 14px;
  flex-wrap: wrap;
  margin-bottom: 18px;
}

.support-final-cta .text-link {
  font-size: 0.85rem;
  color: var(--support-muted);
}

.support-final-cta .text-link a {
  color: var(--support-blue);
  font-weight: 600;
  text-decoration: underline;
  text-underline-offset: 3px;
}

/* ============================================
   SUPPORT FOOTER
   ============================================ */
.support-footer {
  padding: 40px 0;
  background: var(--support-navy);
  color: rgba(255, 255, 255, 0.7);
}

.support-footer .container {
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.support-footer p {
  font-size: 0.8rem;
  margin: 0;
}

.support-footer-links {
  display: flex;
  gap: 24px;
}

.support-footer-links a {
  font-size: 0.8rem;
  color: rgba(255, 255, 255, 0.6);
  transition: color 150ms ease;
}

.support-footer-links a:hover {
  color: var(--support-cyan);
}

/* ============================================
   SUPPORT LOGIN PAGE
   ============================================ */
.support-login-page {
  min-height: 100vh;
  display: flex;
  align-items: center;
  justify-content: center;
  background: linear-gradient(180deg, var(--support-soft) 0%, var(--support-white) 100%);
  padding: 40px 24px;
}

.support-login-card {
  width: 100%;
  max-width: 420px;
  background: var(--support-white);
  border: 1px solid var(--support-line);
  border-radius: 18px;
  padding: 40px;
  box-shadow: var(--support-shadow);
}

.support-login-header {
  text-align: center;
  margin-bottom: 32px;
}

.support-login-header h1 {
  font-size: 1.6rem;
  color: var(--support-navy);
  margin-bottom: 8px;
}

.support-login-header p {
  font-size: 0.9rem;
  color: var(--support-muted);
}

.support-login-logo {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
  margin-bottom: 28px;
}

.support-login-logo img {
  height: 36px;
}

.support-login-logo span {
  font: 700 1rem Manrope, sans-serif;
  color: var(--support-navy);
}

.form-group {
  margin-bottom: 18px;
}

.form-group label {
  display: block;
  font-size: 0.82rem;
  font-weight: 600;
  color: var(--support-navy);
  margin-bottom: 6px;
}

.form-group label em {
  color: var(--support-blue);
  font-style: normal;
}

.form-group input,
.form-group select,
.form-group textarea {
  width: 100%;
  padding: 12px 14px;
  border: 1px solid var(--support-line);
  border-radius: 9px;
  font: 500 0.88rem Inter, sans-serif;
  color: var(--support-text);
  background: var(--support-white);
  transition: border-color 150ms ease, box-shadow 150ms ease;
}

.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
  outline: none;
  border-color: var(--support-blue);
  box-shadow: 0 0 0 3px rgba(8, 126, 245, 0.1);
}

.form-group input::placeholder,
.form-group textarea::placeholder {
  color: var(--support-muted);
  opacity: 0.7;
}

.form-group small {
  display: block;
  margin-top: 5px;
  font-size: 0.75rem;
  color: var(--support-muted);
}

.form-group .field-error {
  color: var(--support-danger);
  font-size: 0.75rem;
  margin-top: 5px;
  display: none;
}

.form-group.has-error input,
.form-group.has-error select,
.form-group.has-error textarea {
  border-color: var(--support-danger);
}

.form-group.has-error .field-error {
  display: block;
}

.form-actions {
  display: flex;
  flex-direction: column;
  gap: 14px;
  margin-top: 24px;
}

.form-actions .btn {
  width: 100%;
}

.form-link {
  text-align: center;
  margin-top: 20px;
}

.form-link a {
  font-size: 0.82rem;
  color: var(--support-blue);
  text-decoration: underline;
  text-underline-offset: 3px;
}

.form-link a:hover {
  color: var(--support-royal);
}

.support-login-secondary {
  text-align: center;
  margin-top: 24px;
  padding-top: 24px;
  border-top: 1px solid var(--support-line);
}

.support-login-secondary p {
  font-size: 0.85rem;
  color: var(--support-muted);
  margin-bottom: 10px;
}

/* ============================================
   SUPPORT DASHBOARD
   ============================================ */
.support-dashboard-page {
  min-height: 100vh;
  background: var(--support-soft);
}

.dashboard-header {
  background: var(--support-white);
  border-bottom: 1px solid var(--support-line);
  padding: 0;
}

.dashboard-header .container {
  display: flex;
  align-items: center;
  justify-content: space-between;
  height: 72px;
}

.dashboard-welcome {
  display: flex;
  flex-direction: column;
}

.dashboard-welcome h1 {
  font-size: 1.2rem;
  font-weight: 700;
  color: var(--support-navy);
  margin: 0;
  line-height: 1.2;
}

.dashboard-welcome span {
  font-size: 0.78rem;
  color: var(--support-muted);
}

.dashboard-header-actions {
  display: flex;
  align-items: center;
  gap: 12px;
}

.dashboard-main {
  padding: 40px 0;
}

.dashboard-grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 28px;
}

.dashboard-stats {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 16px;
}

.stat-card {
  background: var(--support-white);
  border: 1px solid var(--support-line);
  border-radius: 14px;
  padding: 22px 20px;
}

.stat-card-label {
  font-size: 0.72rem;
  font-weight: 600;
  letter-spacing: 0.08em;
  color: var(--support-muted);
  margin-bottom: 8px;
}

.stat-card-value {
  font: 800 1.8rem Manrope, sans-serif;
  color: var(--support-navy);
  line-height: 1;
}

.stat-card-value.blue { color: var(--support-blue); }
.stat-card-value.cyan { color: var(--support-cyan); }
.stat-card-value.success { color: var(--support-success); }
.stat-card-value.warning { color: var(--support-warning); }

.dashboard-actions-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  flex-wrap: wrap;
}

.dashboard-filters {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
}

.filter-btn {
  padding: 8px 16px;
  border: 1px solid var(--support-line);
  border-radius: 8px;
  background: var(--support-white);
  font-size: 0.8rem;
  font-weight: 500;
  color: var(--support-muted);
  cursor: pointer;
  transition: border-color 150ms ease, background 150ms ease, color 150ms ease;
}

.filter-btn:hover,
.filter-btn.active {
  border-color: var(--support-blue);
  background: rgba(8, 126, 245, 0.04);
  color: var(--support-blue);
}

.dashboard-search {
  position: relative;
}

.dashboard-search input {
  padding: 9px 14px 9px 38px;
  border: 1px solid var(--support-line);
  border-radius: 8px;
  background: var(--support-white);
  font-size: 0.85rem;
  width: 260px;
  transition: border-color 150ms ease, box-shadow 150ms ease;
}

.dashboard-search input:focus {
  outline: none;
  border-color: var(--support-blue);
  box-shadow: 0 0 0 3px rgba(8, 126, 245, 0.1);
}

.dashboard-search::before {
  content: '';
  position: absolute;
  left: 12px;
  top: 50%;
  transform: translateY(-50%);
  width: 16px;
  height: 16px;
  background: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' fill='none' viewBox='0 0 24 24' stroke='%235b6475'%3E%3Cpath stroke-linecap='round' stroke-linejoin='round' stroke-width='2' d='M21 21l-6-6m2-5a7 7 0 11-14 0 7 7 0 0114 0z'/%3E%3C/svg%3E") no-repeat center;
}

.tickets-table-container {
  background: var(--support-white);
  border: 1px solid var(--support-line);
  border-radius: 14px;
  overflow: hidden;
}

.tickets-table {
  width: 100%;
  border-collapse: collapse;
}

.tickets-table th {
  text-align: left;
  padding: 14px 18px;
  background: var(--support-soft);
  font: 700 0.68rem Manrope, sans-serif;
  letter-spacing: 0.1em;
  color: var(--support-muted);
  text-transform: uppercase;
  border-bottom: 1px solid var(--support-line);
}

.tickets-table td {
  padding: 16px 18px;
  border-bottom: 1px solid var(--support-line);
  font-size: 0.85rem;
  color: var(--support-text);
  vertical-align: middle;
}

.tickets-table tr:last-child td {
  border-bottom: none;
}

.tickets-table tr:hover td {
  background: rgba(8, 126, 245, 0.02);
}

.ticket-id {
  font-family: monospace;
  font-weight: 600;
  color: var(--support-blue);
}

.ticket-subject {
  font-weight: 500;
  color: var(--support-navy);
}

.status-badge {
  display: inline-flex;
  align-items: center;
  padding: 4px 10px;
  border-radius: 20px;
  font-size: 0.72rem;
  font-weight: 600;
}

.status-badge.new {
  background: rgba(59, 130, 246, 0.1);
  color: var(--support-info);
}

.status-badge.assigned {
  background: rgba(139, 92, 246, 0.1);
  color: var(--support-purple);
}

.status-badge.in-progress {
  background: rgba(19, 184, 244, 0.1);
  color: var(--support-cyan);
}

.status-badge.awaiting-client {
  background: rgba(245, 158, 11, 0.1);
  color: var(--support-warning);
}

.status-badge.resolved {
  background: rgba(16, 183, 109, 0.1);
  color: var(--support-success);
}

.status-badge.closed {
  background: rgba(107, 114, 128, 0.1);
  color: #6b7280;
}

.status-badge.reopened {
  background: rgba(249, 115, 22, 0.1);
  color: var(--support-orange);
}

.priority-badge {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  font-size: 0.75rem;
  font-weight: 500;
}

.priority-badge::before {
  content: '';
  width: 6px;
  height: 6px;
  border-radius: 50%;
}

.priority-badge.low::before { background: #10b76d; }
.priority-badge.normal::before { background: #3b82f6; }
.priority-badge.high::before { background: #f59e0b; }
.priority-badge.urgent::before { background: #ef4444; }

.ticket-action {
  color: var(--support-blue);
  font-weight: 600;
  font-size: 0.8rem;
}

.ticket-action:hover {
  text-decoration: underline;
}

.empty-state {
  text-align: center;
  padding: 60px 20px;
}

.empty-state h3 {
  font-size: 1.1rem;
  color: var(--support-navy);
  margin-bottom: 8px;
}

.empty-state p {
  font-size: 0.88rem;
  color: var(--support-muted);
  margin-bottom: 20px;
}

/* Mobile Ticket Cards */
.mobile-ticket-card {
  display: none;
  background: var(--support-white);
  border: 1px solid var(--support-line);
  border-radius: 12px;
  padding: 16px;
  margin-bottom: 12px;
}

.mobile-ticket-card .mtc-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 10px;
}

.mobile-ticket-card .mtc-id {
  font-family: monospace;
  font-weight: 600;
  color: var(--support-blue);
  font-size: 0.82rem;
}

.mobile-ticket-card .mtc-subject {
  font-weight: 600;
  color: var(--support-navy);
  margin-bottom: 10px;
}

.mobile-ticket-card .mtc-meta {
  display: flex;
  gap: 12px;
  flex-wrap: wrap;
  align-items: center;
  font-size: 0.78rem;
}

/* ============================================
   CREATE TICKET PAGE
   ============================================ */
.create-ticket-page {
  min-height: 100vh;
  background: var(--support-soft);
}

.ticket-form-container {
  max-width: 720px;
  margin: 0 auto;
  padding: 40px 0;
}

.ticket-form-card {
  background: var(--support-white);
  border: 1px solid var(--support-line);
  border-radius: 16px;
  padding: 36px;
}

.ticket-form-header {
  margin-bottom: 28px;
  padding-bottom: 24px;
  border-bottom: 1px solid var(--support-line);
}

.ticket-form-header h1 {
  font-size: 1.5rem;
  color: var(--support-navy);
  margin-bottom: 6px;
}

.ticket-form-header p {
  font-size: 0.9rem;
  color: var(--support-muted);
}

.form-row {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 16px;
}

.form-row.full {
  grid-template-columns: 1fr;
}

textarea.form-control {
  width: 100%;
  min-height: 140px;
  padding: 12px 14px;
  border: 1px solid var(--support-line);
  border-radius: 9px;
  font: 500 0.88rem Inter, sans-serif;
  color: var(--support-text);
  background: var(--support-white);
  resize: vertical;
  transition: border-color 150ms ease, box-shadow 150ms ease;
}

textarea.form-control:focus {
  outline: none;
  border-color: var(--support-blue);
  box-shadow: 0 0 0 3px rgba(8, 126, 245, 0.1);
}

.file-upload-area {
  border: 2px dashed var(--support-line);
  border-radius: 10px;
  padding: 24px;
  text-align: center;
  cursor: pointer;
  transition: border-color 150ms ease, background 150ms ease;
}

.file-upload-area:hover {
  border-color: var(--support-blue);
  background: rgba(8, 126, 245, 0.02);
}

.file-upload-area p {
  font-size: 0.85rem;
  color: var(--support-muted);
  margin-bottom: 6px;
}

.file-upload-area small {
  font-size: 0.72rem;
  color: var(--support-muted);
  opacity: 0.7;
}

.radio-group {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.radio-option {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 10px 16px;
  border: 1px solid var(--support-line);
  border-radius: 8px;
  cursor: pointer;
  transition: border-color 150ms ease, background 150ms ease;
}

.radio-option:hover {
  border-color: var(--support-blue);
}

.radio-option input {
  accent-color: var(--support-blue);
}

.radio-option span {
  font-size: 0.82rem;
  font-weight: 500;
  color: var(--support-navy);
}

.ticket-form-actions {
  display: flex;
  gap: 12px;
  margin-top: 28px;
  padding-top: 24px;
  border-top: 1px solid var(--support-line);
}

/* ============================================
   TICKET VIEW PAGE
   ============================================ */
.ticket-view-page {
  min-height: 100vh;
  background: var(--support-soft);
}

.ticket-view-container {
  max-width: 900px;
  margin: 0 auto;
  padding: 40px 0;
}

.ticket-view-header {
  background: var(--support-white);
  border: 1px solid var(--support-line);
  border-radius: 16px;
  padding: 28px;
  margin-bottom: 24px;
}

.ticket-header-top {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  margin-bottom: 16px;
}

.ticket-header-top h1 {
  font-size: 1.3rem;
  color: var(--support-navy);
  margin: 0;
}

.ticket-header-top h1 span {
  font-family: monospace;
  font-weight: 600;
  color: var(--support-blue);
  margin-right: 10px;
}

.ticket-meta-grid {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 16px;
}

.ticket-meta-item {
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.ticket-meta-item label {
  font-size: 0.68rem;
  font-weight: 600;
  letter-spacing: 0.1em;
  color: var(--support-muted);
  text-transform: uppercase;
}

.ticket-meta-item span {
  font-size: 0.85rem;
  font-weight: 500;
  color: var(--support-navy);
}

.ticket-conversation {
  background: var(--support-white);
  border: 1px solid var(--support-line);
  border-radius: 16px;
  padding: 28px;
  margin-bottom: 24px;
}

.conversation-thread {
  display: flex;
  flex-direction: column;
  gap: 24px;
}

.conversation-message {
  display: flex;
  gap: 16px;
}

.message-avatar {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  background: var(--support-soft);
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  font-size: 0.85rem;
  color: var(--support-blue);
  flex-shrink: 0;
}

.message-avatar.support {
  background: linear-gradient(135deg, var(--support-blue), var(--support-cyan));
  color: var(--support-white);
}

.message-content {
  flex: 1;
  min-width: 0;
}

.message-header {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-bottom: 8px;
}

.message-sender {
  font-weight: 600;
  font-size: 0.9rem;
  color: var(--support-navy);
}

.message-sender.support {
  color: var(--support-blue);
}

.message-time {
  font-size: 0.75rem;
  color: var(--support-muted);
}

.message-body {
  background: var(--support-soft);
  border-radius: 10px;
  padding: 16px;
  font-size: 0.9rem;
  line-height: 1.6;
  color: var(--support-text);
}

.message-body p {
  margin: 0;
}

.reply-area {
  margin-top: 24px;
  padding-top: 24px;
  border-top: 1px solid var(--support-line);
}

.reply-area h3 {
  font-size: 0.95rem;
  color: var(--support-navy);
  margin-bottom: 14px;
}

.reply-actions {
  display: flex;
  gap: 12px;
  margin-top: 14px;
}

.ticket-sidebar {
  background: var(--support-white);
  border: 1px solid var(--support-line);
  border-radius: 16px;
  padding: 22px;
}

.ticket-sidebar h3 {
  font-size: 0.9rem;
  color: var(--support-navy);
  margin-bottom: 16px;
  padding-bottom: 12px;
  border-bottom: 1px solid var(--support-line);
}

.activity-list {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.activity-item {
  display: flex;
  gap: 10px;
  font-size: 0.8rem;
}

.activity-item .activity-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--support-line);
  margin-top: 6px;
  flex-shrink: 0;
}

.activity-item .activity-dot.blue { background: var(--support-blue); }
.activity-item .activity-dot.green { background: var(--support-success); }
.activity-item .activity-dot.cyan { background: var(--support-cyan); }

.activity-item span {
  color: var(--support-muted);
}

.activity-item strong {
  color: var(--support-text);
  font-weight: 500;
}

.resolved-actions {
  margin-top: 20px;
  padding-top: 20px;
  border-top: 1px solid var(--support-line);
  display: none;
}

.resolved-actions.visible {
  display: block;
}

.resolved-actions p {
  font-size: 0.85rem;
  color: var(--support-success);
  font-weight: 600;
  margin-bottom: 12px;
}

/* ============================================
   SUPPORT PROFILE PAGE
   ============================================ */
.profile-page {
  min-height: 100vh;
  background: var(--support-soft);
}

.profile-container {
  max-width: 640px;
  margin: 0 auto;
  padding: 40px 0;
}

.profile-card {
  background: var(--support-white);
  border: 1px solid var(--support-line);
  border-radius: 16px;
  padding: 32px;
  margin-bottom: 20px;
}

.profile-card h2 {
  font-size: 1.1rem;
  color: var(--support-navy);
  margin-bottom: 20px;
  padding-bottom: 16px;
  border-bottom: 1px solid var(--support-line);
}

.profile-field {
  display: grid;
  grid-template-columns: 140px 1fr;
  gap: 12px;
  padding: 12px 0;
  border-bottom: 1px solid var(--support-line);
  align-items: center;
}

.profile-field:last-child {
  border-bottom: none;
}

.profile-field label {
  font-size: 0.82rem;
  font-weight: 600;
  color: var(--support-muted);
}

.profile-field span {
  font-size: 0.88rem;
  color: var(--support-navy);
}

.notification-toggle {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 12px 0;
  border-bottom: 1px solid var(--support-line);
}

.notification-toggle:last-child {
  border-bottom: none;
}

.notification-toggle label {
  font-size: 0.85rem;
  color: var(--support-text);
}

.toggle-switch {
  position: relative;
  width: 44px;
  height: 24px;
}

.toggle-switch input {
  opacity: 0;
  width: 0;
  height: 0;
}

.toggle-slider {
  position: absolute;
  cursor: pointer;
  inset: 0;
  background: var(--support-line);
  border-radius: 24px;
  transition: background 160ms ease;
}

.toggle-slider::before {
  content: '';
  position: absolute;
  height: 18px;
  width: 18px;
  left: 3px;
  bottom: 3px;
  background: var(--support-white);
  border-radius: 50%;
  transition: transform 160ms ease;
}

.toggle-switch input:checked + .toggle-slider {
  background: var(--support-blue);
}

.toggle-switch input:checked + .toggle-slider::before {
  transform: translateX(20px);
}

/* ============================================
   PORTAL LAYOUT (Dashboard/Sidebar)
   ============================================ */
.portal-layout {
  display: grid;
  grid-template-columns: 240px 1fr;
  min-height: calc(100vh - 72px);
}

.portal-sidebar {
  background: var(--support-white);
  border-right: 1px solid var(--support-line);
  padding: 24px 0;
}

.portal-nav {
  display: flex;
  flex-direction: column;
  gap: 4px;
  padding: 0 12px;
}

.portal-nav a {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 12px 14px;
  border-radius: 9px;
  font-size: 0.85rem;
  font-weight: 500;
  color: var(--support-muted);
  transition: background 150ms ease, color 150ms ease;
}

.portal-nav a:hover {
  background: var(--support-soft);
  color: var(--support-navy);
}

.portal-nav a.active {
  background: rgba(8, 126, 245, 0.08);
  color: var(--support-blue);
}

.portal-nav a svg {
  width: 18px;
  height: 18px;
}

.portal-nav-divider {
  height: 1px;
  background: var(--support-line);
  margin: 12px 14px;
}

.portal-content {
  padding: 40px;
  overflow-x: auto;
}

/* ============================================
   RESPONSIVE
   ============================================ */
@media (max-width: 1200px) {
  .support-options-grid {
    grid-template-columns: repeat(2, 1fr);
  }

  .service-areas-grid {
    grid-template-columns: repeat(4, 1fr);
  }

  .support-process-grid {
    grid-template-columns: repeat(3, 1fr);
    gap: 24px;
  }

  .process-connector {
    display: none;
  }
}

@media (max-width: 1024px) {
  .support-hero-grid {
    grid-template-columns: 1fr;
    gap: 40px;
  }

  .support-hero-copy {
    max-width: 100%;
    text-align: center;
  }

  .support-hero .lead {
    max-width: 100%;
  }

  .support-hero-buttons {
    justify-content: center;
  }

  .support-hero-link {
    text-align: center;
  }

  .dashboard-stats {
    grid-template-columns: repeat(2, 1fr);
  }

  .portal-layout {
    grid-template-columns: 1fr;
  }

  .portal-sidebar {
    display: none;
  }

  .ticket-meta-grid {
    grid-template-columns: repeat(2, 1fr);
  }
}

@media (max-width: 820px) {
  .service-areas-grid {
    grid-template-columns: repeat(3, 1fr);
  }

  .kb-categories {
    grid-template-columns: repeat(2, 1fr);
  }

  .support-process-grid {
    grid-template-columns: repeat(2, 1fr);
  }
}

@media (max-width: 768px) {
  .section {
    padding: 70px 0;
  }

  .support-options-grid {
    grid-template-columns: 1fr;
    max-width: 400px;
  }

  .service-areas-grid {
    grid-template-columns: repeat(2, 1fr);
  }

  .tickets-table-container {
    display: none;
  }

  .mobile-ticket-card {
    display: block;
  }

  .form-row {
    grid-template-columns: 1fr;
  }

  .ticket-meta-grid {
    grid-template-columns: 1fr;
    gap: 12px;
  }

  .profile-field {
    grid-template-columns: 1fr;
    gap: 6px;
  }
}

@media (max-width: 560px) {
  .container {
    width: calc(100% - 32px);
  }

  .support-routing-panel {
    padding: 20px;
  }

  .sr-services {
    grid-template-columns: repeat(2, 1fr);
  }

  .service-areas-grid {
    grid-template-columns: 1fr;
  }

  .kb-categories {
    grid-template-columns: 1fr;
  }

  .support-process-grid {
    grid-template-columns: 1fr;
    max-width: 280px;
    margin: 0 auto;
  }

  .dashboard-stats {
    grid-template-columns: 1fr;
  }

  .dashboard-actions-bar {
    flex-direction: column;
    align-items: stretch;
  }

  .dashboard-search input {
    width: 100%;
  }

  .ticket-form-card {
    padding: 24px 18px;
  }

  .ticket-view-header,
  .ticket-conversation {
    padding: 20px 16px;
  }
}

/* Reduced motion */
@media (prefers-reduced-motion: reduce) {
  *,
  *::before,
  *::after {
    animation-duration: 0.01ms !important;
    animation-iteration-count: 1 !important;
    transition-duration: 0.01ms !important;
  }

  html.support-motion-ready .support-hero .eyebrow,
  html.support-motion-ready .support-hero h1,
  html.support-motion-ready .support-hero .lead,
  html.support-motion-ready .support-hero-buttons,
  html.support-motion-ready .support-routing-panel {
    animation: none;
    opacity: 1;
    transform: none;
  }
}